Desert Silk
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Estimated Delivery:Jun 10 - Jun 14
Refunds are accepted within 14 days of purchase through our branches, provided the item is unused and in its original condition.
Please note that swimwear, real fur items, beach accessories, accessories, and any defective or damaged items are non-refundable.
We look forward to hear from you and we are here to help you! Feel free to contact us:
Desert Silk
Discover more in our FAQ
How long does it take to process an order?
Delivery Time
- Standard Delivery: Within 3 business days
- Delivery times may vary slightly depending on your location and courier conditions, but we always aim to deliver as promptly as possible.
What is your return policy?
If you believe that the product delivered is not as stipulated in the contract, please contact us immediately by phone or through our chat service, providing the product details and the damage sustained.
You must return the product to any of our stores in Egypt or hand it over to the courier we send to your home.
We will carefully examine the returned product and notify you within a reasonable period whether the product can be exchanged or if you are entitled to a refund. The refund or replacement of the item will proceed as soon as possible after we send you confirmation.
If the returned product is confirmed to be defective or damaged, we will issue a full refund, including any delivery and return charges you incurred. The refund will always be processed using the same payment method you used for the purchase.
Do you have physical store locations?
Visit us at our carefully selected locations:
— Arkan Plaza
— Downtown Mall S8